Frequently Asked Questions

Welcome to the Waterstone Homeowners Association FAQ!

Here you will find answers to common questions, as well as tips for connecting with neighbors, how to find preferred vendors, and taking advantage of our wonderful amenities.

The FAQ is divided into these sections:

I. Finding Information

II. Architectural Review Board (ARB)

III. Governance

IV. Lakes, Walking Path, and Fishing

V. Lampposts and Pole Lights

VI. Mailboxes

VII. Tidewater Club (Clubhouse)

VIII. Trash and Green Waste

IX. Waterstone Tennis Courts

X. Waterstone Pool

XI. Miscellaneous

XII. Additional Questions


I. Finding Information

Who may I contact if I have questions about the neighborhood?

If you have questions, feel free to contact your neighborhood representative on the Waterstone HOA Board of Directors. You can find a current listing of board members on the Board page of the website, in the Waterstone neighborhood directory, or in the latest monthly edition of Stroll Waterstone magazine.

Residents may also direct questions to our main contacts at Kirkpatrick Management Company (KMC):

How do I learn about community events?

Community events are posted on the Calendar page of the website, posted in Waterstone’s official Facebook group (Waterstone Board News), and published in Stroll Waterstone magazine.

Important! Be sure your email address is on file with KMC and is current. Official HOA notices are sent via email. If you are not receiving notices and believe you should be, please contact KMC.

II. Architectural Review Board (ARB)

What types of projects need to be submitted to the ARB?

Any project that relates to an exterior change to a homeowner’s property must be submitted in advance to the ARB for review and approval. This includes the installation of a deck, fence, landscaping, patio, or swimming pool.

Exterior painting and re-siding work must be approved. However, repainting a home in the same color or re-siding a home in the same color and type of material do not require ARB review.

How do I fill out a project request form for ARB approval?

The ARB project request form may be found on the Architectural Review Board Info & Forms page. A homeowner may also contact KMC to have the form mailed to them via USPS.

ARB Standards and ARB Procedures are posted on the HOA website.

Please note that most ARB project requests require a plot layout. Accompanying pictures are helpful.

For additional information, contact Diane Arnett, KMC Customer Service Representative, at darnett@ekirkpatrick.com.

What is the estimated response time for project requests submitted to the ARB?

Depending on the complexity of the project, the ARB will usually respond within a week of receiving a completed ARB package (i.e., an ARB request form submitted digitally, supporting pictures, and a plot layout). It may take slightly longer if the ARB has questions or additional information is needed.

III. Governance

Where can I find a copy of the neighborhood covenants and bylaws?

A copy of neighborhood covenants, bylaws, maps and other important documents can be found on the KMC Connect/Frontsteps portal (waterstonehoa.frontsteps.com). Navigate to the Documents section.

IV. Lakes, Walking Path, and Fishing

May all residents use Lake Waterstone (the “big lake”)?

All Waterstone residents may enjoy Lake Waterstone. However, important rules govern its use. The complete list of rules may be found at this link, on the KMC Connect/Frontsteps portal (waterstonehoa.frontsteps.com) in the Documents section, or on the Miscellaneous Forms & Documents page of the website.

For example, Lake Waterstone use by non-lakefront residents is limited to non-motorized kayaks, paddleboats, and sailboats. Access is only to be obtained at the boat ramp off the south end of Heatherstone Place.

May I swim in the lakes?

There is to be no swimming in any of the lakes or ponds in Waterstone. Only fishing and recreational boating are allowed as described in the lake rules.

Do I need to register my kayak or paddleboat?

Watercraft, including those that are non-motorized, must be registered annually and receive a permit from KMC upon submission of an application showing owner name, address, and type of watercraft. Please contact KMC Customer Service Representative Diane Arnett at darnett@ekirkpatrick.com for complete instructions on obtaining a permit.

What are the rules for the Lake Waterstone walking path?

Rules for the Lake Waterstone walking path include the following:

  • The Lake Waterstone walking path is strictly for the use of Waterstone residents. Guests may accompany residents while walking.

  • Bicycles, scooters, skateboards, and similar conveyances are not allowed on the Lake Waterstone walking path. Strollers are permitted, but caution is advised

  • Lake Waterstone walking path hours are as posted: one hour before sunrise to one hour after sunset. Residents are asked to respect this important rule in the interest of safety.

  • All pets should be on a leash per Carmel city ordinance while walking on the path. Please pick up after your dog and take advantage of the dog waste receptacles.

Please see this article for additional information about the Lake Waterstone walking path.

What are the rules for fishing at Waterstone?

Complete rules for fishing the lakes and ponds of Waterstone are posted in the KMC Connect/Frontsteps portal (waterstonehoa.frontsteps.com) in the Documents section. These include the following:

  • Only homeowners and their guests may fish on Waterstone’s lakes and ponds. Lakefront homeowners may fish in the common areas and on the banks of their own lot. Guests must be accompanied by the homeowner.

  • Non-lake property owners (HOA members who are not owners of a lakefront home) may only fish at the three common area lake bank locations on Lake Waterstone:

    • The common area of the HOA boat ramp on the south end of Heatherstone Place

    • The common area lake bank at Tidewater Clubhouse

    • The common area lake bank just south of 126th Street along Bayhill Drive

Please note: Non-lakefront lot owners using the common areas may not trespass onto lakefront homeowners’ banks, lots, or docks.

V. Lampposts and Pole Lights

Do I need to have the pole light in my front yard on throughout the night?

Your pole light must be on every day from dusk to dawn. For those who do not wish to turn a switch on and off each day, “dusk till dawn” photocell bulbs and kits are available at hardware stores.

Is there a preferred lamppost vendor?

Waterstone’s preferred lamppost vendor is The Lampliter. Every Waterstone homeowner is eligible to receive a 10% discount on all products and services through The Lampliter.

For more information:

VI. Mailboxes

Where can I get a new mailbox that matches the ones in my neighborhood?

New and replacement mailboxes, newspaper tubes, and posts must meet Waterstone standards. Preferred vendors and specifications are below.

Waterstone’s Preferred Mailbox Vendors

Estes Designs: (317) 899-5556

Fusek’s True Value Hardware: (317) 636-7377

Mailbox Solutions: (317) 460-1010

Otto’s Streetscape Solutions: (317) 886-4400

Mailbox Size Requirement

T3 Large with a 15” high opening

Mailbox Color Requirements

Powder-coated Gray for Bayhill, Stonewick, and Windpointe

Powder-coated Gloss Black for Brookfield

Mailbox Street Address: Color Requirements

Bayhill: Pearl Gray

Brookfield: White

Stonewick: Putty

Windpointe: Pearl Gray

Mailbox Logo Requirement

Waterstone custom logo “At Waterstone” must be applied in gold

Mailbox Height Requirement

Bottom of mailbox must be 41”-45” from the ground per USPS rules

VII. Tidewater Club (Clubhouse)

How do I rent the Tidewater Club, and how much does it cost?

The Tidewater Club, our neighborhood clubhouse, is a great place to hold your next event! Only homeowners may rent the Tidewater Club.

To rent the clubhouse, please follow these steps:

  1. Contact KMC to check if the desired date is available.

  2. If the desired date is available, KMC will send a rental form to the homeowner and “pencil in” the date requested.

  3. Return the completed form, choosing whether the rental will be for the upper level ($300 fee), the lower level ($125 fee), or both levels ($400 fee). 

There is a $250 damage/cleaning deposit required for all rentals. The deposit is returned to the owner after the rental as a voided check as long as there are no damages to the clubhouse and it is left clean.

The owner has the option to pay a $115 fee to have Mr. Brady Young of Today’s Handyman clean the clubhouse. Mr. Young will also do the check-in service before the rental and check-out service after the rental with the owner to assess the clubhouse condition.

Contact Diane Arnett, KMC Customer Service Representative, at darnett@ekirkpatrick.com or (317) 558-5358 for further information.

VII. Trash and Green Waste

Do garbage cans have to be out of sight during the week?

All trash and recycling bins, along with building materials, compost piles, tools, propane tanks not attached to grills, planting materials, and watercraft must be kept out of public view and stored in your garage.

Is there a guideline on when trash cans can be put at the curb for pickup?

Trash and recycling bins may be placed out at the curb on Sunday evening, preferably after 5:00 p.m., for Monday pickup. If a holiday has changed the pickup schedule, bins should be put out the evening before the pickup date.

Is there curbside leaf pickup in the fall?

There is a period in the spring and fall when up to 20 bags of leaves, clippings, etc., per week are allowed at no charge to the homeowner. See the City of Carmel’s trash and recycling utilities page for more details.

IX. Waterstone Tennis Courts 

What are the rules for the Waterstone Tennis Courts?

The rules for the Waterstone Tennis Courts are available on the Miscellaneous Forms & Docs page. The courts are for the exclusive use of Waterstone homeowners and their guests.

X. Waterstone Pool

How do I access the Waterstone Pool?

Access to the Waterstone Pool is controlled by use of key fobs. See below for instructions on how to acquire a key fob.

How do I get a key fob for the Waterstone Pool?

To obtain a key fob for the Waterstone Pool, please email a request to our KMC contacts:

Important notice: In the interest of safety, lifeguards may not leave their posts while on duty to admit residents who have forgotten key fobs.

What are the Waterstone Pool rules?

The rules for the Waterstone Pool can be found on the Miscellaneous Forms & Docs page or via the KMC Connect/Frontsteps portal (waterstonehoa.frontsteps.com) in the Documents > Community Documents section.

Important! Use of the Waterstone Pool is restricted to Waterstone homeowners and their guests. Homeowners must accompany their guests at all times.

On what dates does the Waterstone Pool open and close for the season?

For the 2024 season, the Waterstone Pool is open May 27 (Memorial Day) through September 4 (Labor Day).

Which days of the week is the Waterstone Pool open, are what are the hours?

The hours for the Waterstone Pool vary depending on the time of year. There are also special holiday hours. For the 2024 season, the dates and hours are as follows:

  • From May 27 through August 6:

    • Seven days a week from 10:00 a.m. to 8:30 p.m.

  • From August 7 through September 4:

    • Monday through Friday: 5:00 p.m. to 8:00 p.m.

    • Saturday and Sunday: 10:00 a.m. to 8:30 p.m.

  • Holidays (Memorial Day, Independence Day/July 4th, and Labor Day):

    • 10:00 a.m. to 8:30 p.m.

XI. Miscellaneous

Does Waterstone have any AEDs in the community?

There are two AEDs in the community, located here:

  • The west side of the Tidewater Clubhouse (12046 Pebbletpointe Pass) near the walking path

  • Inside the Waterstone Pool facility (key fob needed for access)

XII. Additional Questions

If you don’t see your question answered here, please contact KMC:

Updated March 21, 2024